Phoenix VA Health Care System

Issue: On 04/30/15, the privacy Officer (PO) received report of medication and medication and/or discharge paperwork given to Veteran B for Veteran A. Veteran B reported it to the nurse, who self-reported and contacted Veteran A. No information regarding document recover.…

Outcome: 05/04/15: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: One patient was consented to a research study on 11/24/14. A routine audit by the Research Compliance Officer (RCO)) on 04/03/15 showed several documents not scanned to CPRS, including pages 2-3 of the HIPAA authorization. The investigator who maintained these…

Outcome: 04/13/15: The Incident Resolution Service Team has determined that the Veteran will be sent a letter offering credit protection services, as the document with his name, DoB, and other information has been lost.…

Issue: Today, 04/10/15, the Privacy Officer (PO) received a report of the disclosure of paper protected health information (PHI) in the form of one page of Veteran A's information to Veteran B. Veteran B presented this document to the Lab. The…

Outcome: 04/13/15: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Today, 04/10/15, Veteran A called the Privacy Officer (PO) to file a complaint of inappropriate chart access by her ex-husband, an employee. She said that they are involved in court custody and financial disputes. He has been providing the court…

Outcome: 05/14/15: The Incident Resolution Service Team has determined that the complainant will be sent a HIPAA notification, based on the unauthorized access of her medical chart.…

Issue: Today, 03/27/15, the Privacy Officer (PO) received a report that a surgery schedule was found outside the facility on the sidewalk near a patient drop off-pick up area. The surgery schedule was dated 03/26/15, printed at 6:36 AM and was…

Outcome: 04/30/15: The Incident Resolution Service Team has determined that nine Veterans will be sent letters offering credit protection services.…

Issue: Today, 03/26/15, the Privacy Officer (PO) received a privacy incident report from a Supervisor on behalf of Veteran A. Veteran As daughter reports that Veteran A received Veteran Bs medical records when his records were received this week. The disclosure…

Outcome: 03/27/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Today, 03/13/15, the Privacy Officer (PO) received a report from Employee A who had received Employee Bs sensitive documents by mistake. Employee A had stopped into Human Resources (HR) on 03/12/15 to pick up copies of insurance enrollment information. Employee…

Outcome: 03/19/15: The Incident Resolution Service Team has determined that there was a privacy violation, but since the data never left VA control, this is not a data breach.…

Issue: On, 03/09/15, the Privacy Officer (PO) reported a privacy incident that she received by inner office mail. On 01/27/15, Veteran B presented to the lab with a lab draw order for Veteran A. The lab recovered the order and requested…

Outcome: 03/10/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Today, 03/06/15, the Privacy Officer (PO) received several complaints that another staff member has accessed sensitive information of two (2) fellow employees. The staff member is alleged to make statements with accuracy about military service level connection and medical diagnoses.…

Outcome: 05/12/15: The Incident Resolution Service Team has determined that Employee B and C will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: On Friday, 03/06/15. the Privacy Officer (PO) received a report that Veteran B received two documents for Veteran A. Veteran B returned the discharge documents to the Community Based Outpatient Clinic (CBOC). The documents are a Priority Enrollment sheet and…

Outcome: 03/09/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…