Beckley VA Medical Center

Issue: On 06/26/15 at 1:00 PM, the Privacy Officer (PO) received a call from the OR that on 06/26/15 Veteran A called and informed him that not only did he receive on 06/25/15 his own discharge instructions from same Day Surgery…

Outcome: 06/26/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: On 05/08/15 at 4:22 PM, the Privacy Officer (PO) read an email from the Assistant Pharmacy Chief that she sent on 05/08/15 at 4:02 PM. Veteran A called that said that he received a UPS package with his name on…

Outcome: 05/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: On 05/08/15 at 4:19 PM, the Privacy Officer (PO) read an email from the Pharmacy Chief that she sent on 05/07/15 at 1:09 PM that hydrocodone intended for Veteran A was sent to Veteran B. The incorrect mailing label was…

Outcome: 05/11/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: On 05/08/15 at 4:18 PM, the Privacy Officer (PO) read an email from the Pharmacy Chief that she sent on 05/07/15 at 1:07 PM that hydrocodone was mailed to the wrong Veteran. Both Veterans have the same last name. The…

Outcome: 05/11/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: On 03/18/15 around 11:00 AM. a Supply, Processing, and Distribution (SPD) employee stopped by to inform the Privacy Officer (PO) that he was picking up a mattress that was placed in the sunroom on the sixth floor and on the…

Outcome: 03/23/15: A determination was made that the mattress was probably in the sun room since around 03/12/15. This area is frequented by patients and visitors. The Incident Resolution Service Team has determined that Veteran A will be sent a letter…

Issue: On 03/03/15 at 9:16 AM, a VA LPN employee emailed the Information Security Officer (ISO) that she has reason to believe that another employee may have accessed her CPRS chart in an attempt to retrieve her address and/or phone number.…

Outcome: 03/03/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being accessed without authorization.…

Issue: On 02/19/15 at approximately 11:00 AM, the BVAMC Equal Employment Opportunity (EEO) Manager stopped by to let the Privacy Officer (PO) know that the Lab Supervisor had faxed information to an EEO Investigator on 02/17/15 that had protected health information…

Outcome: 02/19/15: The Incident Resolution Service Team has determined that three Veterans will be sent a letter offering credit protection services.…

Issue: On 01/16/15 at 4:35 PM, the Executive Secretary to the Director sent an email to Privacy Officer (PO) and the Alternate PO. She had taken a phone call from Veteran A's wife who said her husband, the Veteran, received a…

Outcome: 01/20/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: On 12/17/14 at 7:31 AM, the Chief of Pharmacy emailed the Privacy Officer (PO) that on 12/15/14 the Pharmacy filled hydrocodone/acetaminophen prescriptions for Veteran A and Veteran B. Both patients received the correct medication, but Veteran A received Veteran B's…

Outcome: 12/17/14: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: On 10/16/14 our Police Chief talked to the Privacy Officer (PO) at 1:00 PM (time PO got to work on 10/16) about a possible misuse that he heard about that morning. He said there is an ongoing investigation. It is…

Outcome: 10/22/14: The PO reports that the PIV clerk did access the employee's record to get her cell phone number. The Incident Resolution Service Team has determined that the ultrasound student should be sent a general notification letter.…