Tennessee Valley Healthcare System

Issue: On February 23, 2015, Veteran A telephonically requested from Pharmacy Service that his medications be sent via UPS to his work address. On March 2, 2015, Veteran B, who has a similar name, called the Pharmacy to inquire about the…

Outcome: 03/05/15: The Incident Resolution Service Team has determined that Patient B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: On 02/25/15, Veteran As medication was picked up from the Pharmacy Window by an authorized family member. Later on that same day, Veteran A recognized that he also received the medications of Veteran B and contacted the Facility to report…

Outcome: 02/27/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Veteran received his audiology appointment letter in the mail. The envelope was unsealed and the letter contained the Veteran's full name, last four digits of the SSN, address, and appointment information.…

Outcome: 03/03/15: The Incident Resolution Service Team has determined that the Veteran will be sent a HIPAA notification letter due to Protected Health Information (PHI) being exposed.…

Issue: On 02/04/15, while at an appointment at the VA Chattanooga Outpatient Clinic, Veteran A was provided various documents upon checking out. When Veteran A got home and started reviewing the documents provided to him, he then noticed that he was…

Outcome: 02/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Veteran B notified the Privacy Officer of a travel claim form that was sent to him in error. It was determined that when the VA Travel Office was attempting to mail a claim for reimbursement of travel expenses to Veteran…

Outcome: 02/02/15: The Incident Resolution Service Team has determined that Veteran A will be sent a general notification letter.…

Issue: Veteran A contacted the Privacy Officer (PO), Nashville Campus, regarding the following concern. Veteran A received a Patient Notification Letter in the mail which belonged to Veteran B. The letter was enclosed in Veteran As envelope. Veteran A incinerated Veteran…

Outcome: 01/30/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: On 01/27/15, Veteran A called this VA to report that he picked up his Outpatient medications on 01/23/15 from the Outpatient Pharmacy and when he got home, he then noticed that in his medication bag was a bottle of medication…

Outcome: 01/28/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Veteran A called and notified the VA Maury County Outpatient Clinic, that when he received his Patient Notification of Test Results letter, he also received a Patient Notification of Test Results letter for Veteran B. The Privacy Officer (PO) was…

Outcome: 01/22/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: On 01/06/15, Veteran A reported to the VA Pharmacy window to pick up his medications. Upon Veteran A returning home, he then realized that he was provided the medications for Veteran B. Veteran A returned the incorrect medications and Pharmacy…

Outcome: 01/13/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: Today, the following incident was reported to the Privacy Officer (PO), Murfreesboro Campus: On 12/30/14, Veteran A's wife presented to the window, Outpatient Pharmacy (OP), Nashville Campus, to pick up her husband's medications. Veteran A's wife was also inadvertently given…

Outcome: 01/13/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…