Tennessee Valley Healthcare System

Issue: The following incident was reported to the Privacy Officer, Nashville Campus: On April 5, 2007, a Patient was enrolled into a joint research study between VA Tennessee Valley Healthcare System (VA TVHS) and its affiliate. During this timeframe, the consent…

Outcome: 01/08/15: The Incident Resolution Service Team has determined that the Patient will be sent a letter offering credit protection services.…

Issue: Veteran A contacted the Outpatient Pharmacy, Murfreesboro Campus, to report he received a medication in the mail which belonged to Veteran B. Upon investigation, it was determined the Pharmacy, Murfreesboro Campus, incorrectly addressed the UPS label to the wrong patients…

Outcome: 01/07/15: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: When the Travel Office at the VA Nashville Campus was attempting to mail a Veteran/Beneficiary Claim for Reimbursement of Travel Expenses to Veteran A, they inadvertently mailed that form along with a Travel Letter to Veteran B. Veteran Bs spouse…

Outcome: 01/06/15: The Incident Resolution Service Team has determined that Veteran A will be sent a letter offering credit protection services.…

Issue: Today, while at an appointment at the Womens Clinic, Charlotte Ave, Veteran A was placed in an exam room to await the provider. While in the exam room, Veteran A observed documents pertaining to two other Veterans left unattended on…

Outcome: 12/03/14: The Incident Resolution Service Team has determined that two Veterans will be sent letters offering credit protection services.…

Issue: Veteran A called the VA Maury County Community Based Outpatient Clinic (CBOC) to report that when he received a Patient Notification Letter of Test Results in the mail, he also received the same type letter belonging to Veteran B. Veteran…

Outcome: 11/24/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Veteran contacted the Privacy Officer (PO), Nashville Campus, regarding the following concern: The Chattanooga Outpatient Clinic (COPC) faxed this Veterans lab results dated 10/07/14 to the Tennessee (TN) Bone and Joint Clinic without his authorization. The Veteran is unclear…

Outcome: 12/02/14: The docuement was sent to a HIPAA covered entity, SPI was viewed and returned to the Veteran by his daughter. The Incident Resolution Service Team has determined that this is low risk for a breach according to the VA…

Issue: On November 17, 2014, A Veteran/Employee (Supervisor in the Business Office), when picking up his medications from the Outpatient Pharmacy was provided a printout titled "Confidential Meds Reconciliation OPT Active Summary." At that time he did not notice the paperwork…

Outcome: 11/18/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: The Privacy Officer (PO) was made aware of this incident on 10/24/14: When the Travel Office at the VA Nashville Campus was mailing a Veteran/Beneficiary Claim for Reimbursement of Travel Expenses to Patient A, they inadvertently mailed that form along…

Outcome: 10/24/14: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services.…

Issue: Today, Veteran A reported he received a patient notification in the mail letter which belongs to Veteran B. Veteran Bs letter was enclosed in the envelope with Veteran As information. Veteran A returned Veteran Bs document to the Clerk, Physical…

Outcome: 10/06/14: The Incident Resolution Service Team has determined that Veteran B will be sent a general notification letter.…

Issue: On 10/01/14, Veteran A reported to the VA Clarksville, TN Clinic to report that when he received a Patient Notification Letter of Test Results in the mail, he also received a Patient Notification Letter of Veteran B. Veteran A returned…

Outcome: 10/01/14: The Incident Resolution Service Team has determined that Veteran B will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…