Orlando VA Medical Center

Issue: A Release of Information (ROI) Clerk in Orlando VA Medical Center Outpatient Clinic processed an ROI request for a patient and accidentally included 3 other patients' medical records in the request. When the requester received his medical records, he noted…

Outcome: 05/21/15: The Incident Resolution Service Team has determined that three Veterans will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A lab test result for a patient was accidentally mailed to a wrong address. The recipient called to report the incident to the VA Outpatient Clinic.…

Outcome: 05/15/15: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: Veteran A reported that Veteran B received his clinic appointment letter at home and determined it the letter does not belong to him so he mailed back to him. The Veteran A's full name, home address and protected health information…

Outcome: 05/01/15: The Incident Resolution Service Team has determined that Veteran A will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A Veteran called stating that he received three different medications in the mail at home which belong to another Veteran. Outpatient pharmacy is currently investigating the mis-mailing and will notify PO about the outcome.…

Outcome: 04/29/15: The Incident Resolution Service Team has determined that three (3) Veterans will be sent HIPAA notification letters due to Protected Health Information (PHI) being disclosed.…

Issue: VA staff mailed two copies of the Advance Directive to a Veteran (per his request) to his home. The staff unintentionally forgot to seal the envelope before mailing it. The US Post Office noted the envelope was not sealed so…

Outcome: 04/28/15: The Incident Resolution Service Team has determined that the Veteran will be sent a letter offering credit protection services.…

Issue: A Veteran stopped at the Office of the Associate Director with an envelope that was mailed to him on 04/16/15. The envelope contained a cover letter addressed to him but the 3 different files in the letter belong to 3…

Outcome: 04/22/15: The Incident Resolution Service Team has determined that three Veterans will be sent a letter offering credit protection services.…

Issue: A prescription for a VA patient was mailed in error to another Veteran. The actual prescription was processed, filled & bagged for the correct patient on 04/03/15. During the shipping entry, the Pharmacy Technician noted a post-it note on bag…

Outcome: 04/10/15: The Incident Resolution Service Team has determined that the Veteran whose information was disclosed will be sent a HIPAA notification letter due to Protected Health Information (PHI) being disclosed.…

Issue: A VAMC patient clinic appointment reminder letter for Patient A was mistakenly mailed to Patient B. The recipient came to the VAMC and reported the incident to a Program Support Assistant who in turn reported to the Privacy Officer (PO).…

Outcome: 02/23/15: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…

Issue: On 02/09/15 a Medical Technician printed and gave a medication list to Veteran A. The receiving patient called to notify the Medical Technician that the medication list belongs to Veteran B. PII identified on the medication list includes full name…

Outcome: 02/10/15: The Incident Resolution Service Team has determined that Veteran B will be sent a letter offering credit protection services. 02/26/15: Update: Based on new information from the Privacy Officer, The Incident Resolution Service Team has determined that Veteran B…

Issue: Veteran A contacted Telecard about two prescriptions which were processed on 01/14/15 for mail that he had not received. USPS tracking revealed that both prescriptions were delivered to patient's former temporary address where Veteran lived over 10 years ago. Review…

Outcome: 02/04/15: The Incident Resolution Service Team has determined that Veteran A will be sent a notification letter.…